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Job Vacancies

As one of the world’s fastest-growing fishing and shooting travel companies, we are always on the lookout for talented people to join our team! If you picture yourself working in the travel industry with all the perks it has to offer, combined with a fun and professional workplace, and supportive team members, get in contact with us, we’d love to hear from you! We are looking for talented people across all parts of our business from sales, marketing, reservations, tour guides and account management to HR, finance and website development.

 

Travel Administrator

Job Type: Full Time (Monday to Friday)
Salary: Negotiable depending on experience

Due to continued growth and business expansion, we are recruiting a Travel Administrator at our office in Norwich, Norfolk.

Key Responsibilities:

• Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs
• Preparing travel documentation
• Capture and record required client information
• Completing holiday amendments, such as name changes, flight changes, re-booking of travel arrangements and so forth
• To liaise with other departments on any travel queries
• Dealing with queries via phone and email
• Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs
• Build rapport with clients to ensure customer satisfaction and repeat business, to ensure an excellent standard of customer service is always provided
• Monitoring, collecting and processing payments
• Communicating with suppliers via email to gain outstanding booking confirmations

Skills and Experience:

• Experience working within the Travel Industry (preferable)
• Excellent customer service and communication skills
• Confident with a positive attitude
• Proficient in Excel, Word, and Microsoft Outlook (CRM systems would be a bonus)
• A good eye for detail and comfortable with multi-tasking
• Ability to thrive in a busy, fast-paced environment
• Highly organised
• A strong ability to resolve all booking issues
• Excellent organisation and multi-tasking skills
• A passion for travel

Benefits:

• Being a part of a fun, friendly & passionate team
• Bonus schemes & incentives
• Company pension scheme
• We don’t open on Weekends or Bank Holidays
• On-site parking

Essentials:

• Norwich: reliably commute or plan to relocate before starting work (required)
• The role demands excellent attention to detail, organisation, prioritisation, and teamwork, as well as effective communication skills
• Office-based role (no remote working)

Please note all applications will be treated with the strictest confidence.

We encourage all interested applicants to send an e-mail to sales@sportquestholidays.com with an up-to-date CV and a covering letter.

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