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Terms & Conditions

Below are our standard terms & conditions, it is important that you read, understand and accept these conditions. The lead booker who signs the completed booking form will be signing on behalf of all parties travelling that they have read and understood the below. If you have any questions concerning any of these conditions please feel free to contact us at any time.

Your holiday contract

Please take time to read these terms and conditions it is important for both of us that you understand our contractual relationship relating to your holiday. When a booking is made, the ‘lead name’ on the booking guarantees that he or she has the authority to accept and does accept on behalf of the party the terms of these booking conditions.

A contract will exist as soon as we receive everyone’s deposit and completed booking forms, we will then issue our confirmation invoice. If a booking is made and a deposit is taken on the telephone, it is the responsibility of the ‘lead name’ to confirm that all the details are correct, including the spelling of all first and surnames of all travelling members. (Note, due to airline regulations, it may not be possible to amend any mistakes and may result in having to rebook and pay for additional flight tickets) This contract and all matters arising from it are subject to English law and the sole jurisdiction of the English courts.

On receipt of Sportquest Holidays confirmation, it is important to check that all the details are exactly as you requested. In the event of any discrepancy, please contact us immediately. If you want to cancel or change your booking later you may have to pay amendment or cancellation costs (described below), which may be as much as the whole holiday cost.

All brochure/website descriptions are made in good faith and every care is taken to ensure their accuracy. However, because of the detail contained therein and the fact that brochures/websites are necessarily prepared/created some time in advance of distribution of the Holidays; advertised facilities, amenities, entertainment and schedules may, on occasion, be restricted, curtailed, changed or cancelled. Therefore, changes may be made to the particulars you have seen at any time before the contract with you is made. In these circumstances, we will notify you of such changes before confirmation of your booking.

Room Allocation: Unless specified otherwise, our holidays are based on a twin room basis. If you are a solo traveller and would like a Twin Room to yourself, we can offer this subject to availability with an ‘Under Occupancy Supplement’ that will be added to your room price. This guarantees that you will not share the room, regardless of our other reservations. Also as a solo traveller, you may book a ‘request to share’ room at no extra charge, subject to availability. This means that we may put you in a room with another guest of the same sex if they also request to share. Note if we are unable to find a same-sex person to share with you we will notify you 90 days before departure where you will have the option to either pay the ‘Under Occupancy Supplement’ and keep your booking or receive a full refund. Note: Due to some destinations only having enough beds for available places means that “Under Occupancy Supplement” can vary from 5 to 90% of the normal charge subject to each destination.

Payment methods

We accept payment by all major debit cards, Visa, MasterCard, Switch, and Delta or you can transfer money directly into our account.

All our prices are quoted in UK sterling unless otherwise stated. The prices quoted within this web site are for guide purposes only, due to changing flight costs and exchange rates.

The outstanding balance, as indicated on your confirmation invoice, will be due 90 days before departure. If this payment is not received, Sportquest Holidays reserves the right to deem the booking as cancelled, with the normal cancellation conditions applying. If any booking is made within 90 days of the departure date the full payment is required on booking.

Consumer protection

Sportquest Holidays Ltd ATOL No. 6371 When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier can do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have to arise out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body if that other body has paid sums you have claimed under the ATOL scheme.

Insurance

It is compulsory for all Holidays, that each client has adequate medical insurance, covering personal accident, medical expenses and repatriation. For additional information on obtaining holiday insurance, please visit our insurance partners on our web site or contact one of our travel consultants.

Travel documents

It is the sole responsibility of each travelling member to ensure that they have a valid passport and any valid visas and permits required for your tour. You must also have any medical certificates that may be required. Sportquest Holidays provides on both the web site and brochure details of what might be required, although this is only for guide purposes and may not be exhaustive. It is and remains the responsibility of the ‘lead name’ to check and make sure with the country’s relative embassy that details are correct. “Sportquest Holidays” does not accept responsibility if your documentation is not valid, resulting in refused travel, entry and any associated cost.

Changes to booking

Should you wish to make changes to your tour more than 90 days before departure date; this can be done, subject to availability, for a fixed fee of £50 per booking plus any additional costs incurred. For changes within 90 days from departure date, the amendment fee will be £75 per booking plus any non-refundable cost incurred on cancellation of your original arrangements.

Changes to price

We reserve the right to increase the price of your holiday after booking if any increase in price occurs in respect of:

(i) Taxes or duties payable, including new taxes introduced by any government

(ii) Adverse changes to currency exchange rates

In all cases, we will pay any increase which is less than 2% of your package holiday cost, but increases over 2% will be payable by you. If the cost of your holiday increases by more than 10% you may decide to cancel the holiday and have a full refund except for any services like non-refundable budget flights that have already been booked in your name. If you want to cancel you must inform us within 14 days of being advised of the increase.

Sportquest change/cancel your booking

It is not our intention to make changes to or cancel your tour once we have accepted your booking. However, from time to time it may be necessary and we reserve the right to do so. Most changes are minor and in all cases,  we will tell you, as soon as reasonably possible, before the date on which you are due to depart. Occasionally, we may need to make a major change. ‘Major Changes’ include a change of your UK departure airport, resort, accommodation (where the new accommodation is of a lower official classification), or your time of departure or return by more than 24 hours. If we do make any major changes, you must let us know as soon as possible if you wish to accept the changes or cancel the holiday. Note: that changes that are due to either adverse weather, airline rescheduling, industrial action, mechanical failure, medical outbreaks or an act of terrorism are out of our control and therefore do not come under the terms of either a minor or major change.

If we cancel the holiday because you do not wish to accept a major change by us, you can then either: a) Take a replacement holiday (subject to availability) with us of equivalent quality or higher quality provided that you pay the additional amounts due b) Take a replacement holiday with us of lower quality (subject to availability) and we will refund the difference between the sum you paid to us and the price of the replacement holiday; or c) Ask us to refund to you all payments you have made to us.

If you accept a major change or where we have had to cancel your holiday and you choose either of the options in paragraphs (a) or (b) above, we will pay you compensation under Scale A below. If you choose the option (c) above we will pay you compensation under Scale B below.

Compensation will not be paid where the change or cancellation is made as to the result of unusual or unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.

Period before departure date that notification is given by us Compensation per person Scale A Compensation per person Scale B
0-7 days £50 £25
6-14 days £40 £20
15-28 days £30 £15
29-42 days £20 £10
43-56 days £10 £5
More than 56 days £5 £0

For children in respect of whom reduced rates have been charged, credit/compensation will be paid on a pro-rata basis of the adult rate. Please note in all cases our liability in respect of significant changes and cancellations is limited to offering you the above-mentioned options and where applicable the compensation payments set out above.

We regret that we cannot be held responsible for incidental/consequential costs or expenses you may incur as a result of any changes or cancellations. No compensation is payable for minor changes.

If your holiday is cancelled due to either adverse weather, airline rescheduling, industrial action, mechanical failure, medical outbreaks, an act of terrorism or where the foreign & Commonwealth Office has advised against all but essential travel, you will be entitled to any refunds that Sportquest Holidays receives from the airline or suppliers. For any elements that Sportquest Holidays do not receive refunds for, you will need to claim under your travel insurance. Note: This is why each customer must have adequate travel insurance at the time of booking.

Standards

Standards vary and we do appreciate people have differing requirements. It must be remembered that some of our more exotic, pioneering tours will include trips to remote locations with limited facilities. If you have any doubts as to suitability please speak to one of our travel consultants.

Baggage

Remember that you are not allowed to have sharp objects on any flights or ferry crossing, nor any flammable liquids or gasses within your hand luggage. On most flights there is a restriction on the size of hand luggage; in most cases, it must not exceed 5 Kilos.

Luggage that is to be put in the hold is generally around 23 Kilos per person. Some airlines also carry a baggage piece limit, if you are unsure please contact us and we can advise, as this will vary between flight
operators.

Cancellations

All cancellations must be in writing. The date” Sportquest Holidays” receives the confirmation of cancellation is deemed as the effective cancellation date and the cancellation charge conditions apply from that date, as detailed below.

Days From Departure Date Charge – % of holiday cost
59 days or Less 100%
60 days or More Retention of Deposit

Note: The above charge percentages are of the total tour cost as indicated on your confirmation invoice.

Weather

We all know only too well that weather can have a major impact, not only on your holiday stay but also on the actual fishing/shooting. Delays/cancellation due to bad weather will be handled most professionally.

We promote all our holiday destinations at the favoured seasonal times which should be subject to favourable conditions. However, these cannot be guaranteed as bad weather or unseasonal effects on fishing/shooting seasons/conditions are out of our control. Note: Sportquest Holidays can not monitor every destination’s weather daily, plus adverse weather conditions can change very quickly. We advise all customers to check the local destination weather for the time of their travel before departure.

Please note, for safety reasons the guide’s decision if it is safe to embark due to adverse weather conditions is final. On any days lost or effected because of bad weather or unseasonal effects on fishing/shooting seasons/conditions. If Sportquest Holidays receives any refund for any days lost or affected, this will be passed on to the client.

Sportquest Holidays cannot be held responsible for any inconvenience or cost resulting from bad weather or unseasonal effects on fishing/shooting seasons/conditions.

Our liability

We cannot accept any liability for any delay in your outward or inward flight/s, regardless of the weather, airline rescheduling, industrial action, mechanical failure, medical outbreaks or an act of terrorism causes the cancellation or delay. We will give no refunds or compensation for lost time and services from the itinerary.

We accept responsibility for any death, bodily injury or illness caused to you as a result of the proven negligent acts and/or omissions of our employees and agents. Except as provided in paragraphs (a) to (b) below, we accept responsibility for any damage caused to you as a result of any failure to perform, or improper performance of the services we have agreed to provide to you.

We will not be responsible where failure or improper performance is not due to our fault because a) Such failure is attributable to you or any member of your party: b) Such failure is attributable to a third party unconnected with the provision of the services to be provided to you and is unforeseeable or unavoidable; or c) Such failure is due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or to an event which we, even with all due care, could not foresee or forestall.

Such circumstances or events include (without limitation) war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions.

Subject to the limitation of liability set out in the following paragraph, our liability to you for any loss and damage which you may suffer (other than personal injury resulting from the non-performance or improper performance of the services included in the holiday) is limited to twice the price of your holiday.

Our liability to you for the non-performance or improper performance by air carriers, sea carriers, rail carriers or hotel keepers of any services to be provided by them as part of your holiday is limited to the amount you can validly recover against such carrier or hotel keeper: a) Under any applicable domestic law or the laws of the United Kingdom. For claims other than personal injury arising out of travel and carriage within the United Kingdom or which is otherwise not International; and b) For all claims arising out of any other travel, carriage or accommodations, under the International Convention which governs such service, including those which have not been ratified by the United Kingdom.

We do not accept liability for any claim (other than claims for personal injury arising from the non-performance or improper performance of any service) in contract, tort (including negligence) or otherwise for consequential, economic or indirect loss or damage.

Nothing in these booking conditions affects your statutory rights. Please note that where the cause of your loss, damage or injuries is due to our agents, suppliers or sub-contractors, our acceptance of any liability is subject to you assigning to us your rights against them and to your co-operating with us in any legal action we may take against them.

We accept responsibility for the proper performance of the obligations in the contract between you and the company even where these obligations are performed by one of our suppliers. However, we do not accept responsibility for any damage/injury caused that is attributable to your actions, acts of some other party unconnected with the contract services or where the damage/injury results from events/circumstances which are outside our control and could not be reasonably foreseen.

For injury claims, our liability is in all circumstances limited to twice the total price of the tour. In agreeing to these terms, you accept this limit on our liability because it helps keep the prices of the tours as low as possible.

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Complaints

In the event, you have a complaint while on holiday you must notify Sportquest Holidays Ltd UK office +44 (0)1603 407596 or our 24hr emergency telephone number +44 (0) 800 368 9222 so we have every opportunity to immediately rectify any issue if possible.

Failure to do so may result in your ability to claim compensation being reduced or removed completely. Should you feel your complaint was not dealt with satisfactory you must notify Sportquest Holidays Ltd in writing within 28 days of your return home. Sportquest Holidays Ltd will then investigate your complaint. In the unlikely event, you have a complaint that cannot be resolved; ATOL has a complete complaints procedure, which can be conducted on your behalf.

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